by Paul Bailes | Mar 4, 2026 | Thought Leadership, News
Consumer duty and the claims reality Why good outcomes still need independent support When the FCA introduced the Consumer Duty, it was intended to usher in a new standard for fairness, clarity, and customer support across financial services. For insurance, it placed...
by Paul Bailes | Feb 25, 2026 | Bio
Paul Bailes Head of Marketing Paul joined Qlaims in January 2026, an experienced marketing and design professional with over 35 years in the industry, having worked both agency-side and in-house. Paul began his career at Independent Insurance, where he spent seven...
by Paul Bailes | Jun 12, 2025 | Bio
Grace Wood Business Support Administrator Grace joined the team in December 2025 as Business Support Administrator, providing support to the wider team, assisting with the day to day broker questions and running of daily operations. Grace has experience of FNOL and...
Recent Comments