by Paul Bailes | Apr 1, 2026 | News, Thought Leadership
See differently. Win differently. It’s time for MGAs to compete on service, not price – even in a soft market In a soft market, it’s easy to feel forced into chasing the lowest price. Capacity is plentiful, competition is intense, and a small difference can lose...
by Paul Bailes | Mar 31, 2026 | Bio
Martin Johnson Head of Partnerships Martin joined Qlaims in March 2026, stepping into a new challenge as he takes responsibility for our Partner Development activity. He brings 14 years of insurance industry experience, including seven years leading Arc Legal’s...
by Paul Bailes | Mar 11, 2026 | Thought Leadership, News
Climate change, claims pressure and client expectations Why Brokers now play a critical role in claims advocacy Extreme weather is changing the insurance landscape fast. Storms are becoming more frequent, summers more volatile, and claims volumes are rising year on...
by Paul Bailes | Mar 4, 2026 | Thought Leadership, News
Consumer duty and the claims reality Why good outcomes still need independent support When the FCA introduced the Consumer Duty, it was intended to usher in a new standard for fairness, clarity, and customer support across financial services. For insurance, it placed...
by Paul Bailes | Feb 25, 2026 | Bio
Paul Bailes Head of Marketing We’re delighted to welcome Paul Bailes, an accomplished marketing and design professional with more than 35 years of industry experience spanning both agency and in‑house environments. Paul began his career at Independent Insurance,...
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