Sarah Romain Dip CII Cert CILA

Head of Claims Operations

Insurance was never on my radar of career choices when I left school but over 30 years later, I’m still passionate about my role in the industry.

Starting with Eagle Star/Zurich, I was trained in all classes of claims, both domestic and commercial. I then spent many years adjusting for both a large residential insurer and a major loss adjusting company.

My final chapter as an insurance manager for a speciality property broker taught me the importance of the bigger picture; how the right claim spend and customer satisfaction play a large part in customer retention. As part of the Qlaims team I ensure we put the customer at the heart of their claims journey and with the technology onboard, keep premium impacts to a minimum.

On a personal note, I’m lucky to live in beautiful Christchurch and can usually be found sipping a coffee or gin (sometimes both) relaxing by the sea, watching my two Spaniels charging around on the beach.