Qlaims is bringing new intelligence to the insurance claims process.
Every day, UK insurers pay out over £18m in property claims. The claims industry is often stretched beyond its limits when the almost annual floods and other natural and man-made events strike. And when delays, worry and frustration mount up, your customers are the ones who lose out.
It’s time for change. The FCA, the industry regulator, wants to see action from insurers and brokers to transform the experience of customers throughout the claims process.
Qlaims is reinventing the claims journey for the 21st century.
Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB
+44 (0) 203 927 7410
info@Qlaims.com
Qlaims Limited are registered in England and Wales, registered address is Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB. Company number is 10650346. Qlaims Limited is authorised and regulated by the Financial Conduct Authority (Firm reference: 775237). The financial services register can be accessed through www.fca.org.uk.
Liz joined the team in 2020 taking responsibility for business development. In the dot-com era, Liz ran her own commercial lines e-business start-up in and has since been approached to lead new product development and drive change in more mature / established organisations. Before joining Qlaims Liz was Commercial Director for Saga Services and was responsible for the relationships with all insurance suppliers. This included claims customer experience where Liz gained first-hand experience of the challenges that customers face at claim time. Liz has also held director level positions at insurance technology companies Sapiens, CGI and SSP. Outside of work Liz enjoys walking, running, and a glass or two of good wine, and on occasions combining the activities.
Our Qlaims office dog, tells us she never intended to go into insurance or even Insurtech. Upon leaving boarding kennels with a relatively good Kennel Club Certificate her first thoughts turned to farming, possibly some sheep work or even security. Like everyone else in the City, she kind of fell into insurance. She believes in the next few years you will see more and more insurance office dogs, there are no glass ceilings standing in their way. Dogs at Board level, CEO’s and even entering Lloyds’, who knows.
Ildiko joined the team in 2020 as our Support Manager. She is responsible for the day-to-day delivery of Qlaims business operations, including accounts and management of claims processes. Ildiko has extensive experience in customer facing roles. She started her career as a receptionist in an insurance brokerage, then stepped up to the office manager. During her time at the brokerage, Ildiko expanded her knowledge and experience of the insurance sector, becoming an account handler before she joined Qlaims. Her work included underwriting to claims and all aspects.
Scott joined the team in 2020 as Business Development Manager. Scott has 12 years insurance experience and has worked across the whole spectre of insurance. Scott started his career as an insurance broker dealing with front facing clients, then moved across into the traditional business development manager role with a national claims accident management provider before settling into his role with Qlaims in late 2020. Scott is passionate about clients receiving first class customer service when they need their insurance policy most and building long lasting relationships with his panel of insurance brokers.
Outside of work Scott is an avid fan of Liverpool FC and has lost many Sunday afternoons watching Formula 1 races.
Jon is our Chief Technical Officer and heads up our Insurtech division Qlaimstech. He is responsible for implementing innovative technology across all channels of the UK insurance market. Jon’s twenty-five year career profile includes working in underwriting, distribution, marketing and technical roles for major insurers, brokers and niche MGAs.
Jon’s is obsessive about both insurance and technology and thoroughly enjoys his role implementing our Insurtech offerings within all our users with the general insurance market.
Outside of work Jon is a black belt martial artist, an avid runner and professional photographer.
Janine is a member of the Chartered Institute of Management Accountants (ACMA/CGMA) and holds a Bachelor of Commerce in Management Accounting from the University of Stellenbosch, South Africa. She has spent 10 years working for financial services SMEs in the City of London and for the last four years has been working as a portfolio CFO for high growth tech businesses and start-ups in London. Janine supports Qlaims with fundraising, growth and strategic planning. She works with the finance team overseeing financial reporting, planning and ensuring that operational systems and internal processes are streamlined and work efficiently.
Simon joined in May 2020, excited by the opportunity to be part of a business with a clear vision to use digital technologies to deliver the best possible claims experience for policy holders. He has had a 30-year career in insurance, most recently as an Executive Director and Board Member at Covéa Insurance. he led the Commercial Lines & HNW business to more than treble in size in six years.
Simon loves the great outdoors, whether hiking in the Alps or walking the dog in the Shropshire Hills. As a big music fan, he also looks forward to the days when festivals return, the perfect way to spend a summer weekend!
Malcolm had a background in financial accounting software before becoming an insurance corporate claims advocate working for multinational Clients around the Globe. He created the original Loss Recovery Insurance product which provides policyholders with the services of their own Loss Adjuster which is still being sold in the UK today. Passionate about improving the Customer claims Journey, in 2016 he started to develop the concept of a twenty-first century upgrade of Loss Recovery Insurance, fusing conventional insurance, claims handling with the latest mobile and cloud based Insurtech software technology. The result of which is Qlaims Insurance.
Outside of Qlaims, he divides his time between London and Derbyshire and looking after “Tuppy”, our Qlaims office dog.
