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Scenic riverside restaurant left flooded as water bursts from frozen pipes

Extensive water damage to wooden flooring and electrics in the large conservatory restaurant used for dining and private functions.

The client’s overriding concern was that the reinstatement works were completed so as not to impact his trading over Mothering Sunday and Easter, a key and busy time of year of the restaurant.

The Qlaims adjuster visited the same day, within hours of broker’s notification. The full and itemised claim was presented to insurers within 30 days with report, photos and comparative estimates to enable the claim to be agreed and settled swiftly.

The client was able to split works over two weeks ensuring the non-disturbance of the weekend bookings. Within two months the claim was settled and works completed, so quickly that there was no need for a loss of profits claim.

The Outcome

The client was literally thrilled to have a claims advocate on his side through-out the process who prepared the claim and took notice of his particular business needs. The insurer’s appointed adjuster had full report from Qlaims prior to his visit, which enabled the fast turnaround, and the insurer avoided a business interruption claim saving them approx. £25k.

Satisfied Client

Covid has already impacted the hospitality industry and we just want our business back to normal, so we don’t lose customers. Thank you Qlaims for the fast work in getting our claim settled.”