Good claims outcomes are about more than settlement.Claims frameworks across insurers, MGAs and TPAs are well established. Clear authority, strong governance and consistent decision-making deliver fair outcomes at scale. That foundation matters - and it works. What’s...

TIME:TO Deliver better claims outcomes.Why human support still matters in a digital claims world In insurance, there is one moment that matters more than any other: the claim.It is the point where promises are tested and where the real value of insurance becomes...

Fair cash payouts for surge claims.Why cash settlements during surge events need more support As we enjoy some April sunshine it's worth remembering that extreme weather is no longer an exception. Storms, floods and freezes now create regular surge events that place...

Improving clarity at claim time.Supporting claims in a TPA World: where Loss Recovery Insurance fits Regulatory focus on outsourced claims continues to sharpen. The FCA has made clear its intention to expand its review of how firms oversee outsourced claims processes,...

See differently. Win differently.It’s time for MGAs to compete on service, not price - even in a soft market. In a soft market, it’s easy to feel forced into chasing the lowest price. Capacity is plentiful, competition is intense, and a small difference can lose a...

Climate change, claims pressure and client expectationsWhy Brokers now play a critical role in claims advocacy Extreme weather is changing the insurance landscape fast. Storms are becoming more frequent, summers more volatile, and claims volumes are rising year on...

Consumer duty and the claims realityWhy good outcomes still need independent support When the FCA introduced the Consumer Duty, it was intended to usher in a new standard for fairness, clarity, and customer support across financial services. For insurance, it placed...