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Nightmare before Christmas as fire and water damage family home

In an afternoon in the run up to Christmas, the five bedroomed house with its high-end furnishings experienced a fire due to faulty electrical lights.

The fire in an upstairs bedroom caused smoke and subsequent water damage throughout, which amounted a claim in excess of £300k.

The Qlaims adjuster arrived on-site within hours of notification and managed the emergency actions including sourcing appropriate accommodation for the residents, their elderly and fragile relative who was residing with them, and six dogs. He then ensured that the forensic visit by insurers, surveyor’s assessment, strip out assessment, and drying schedule were all in place before Christmas.

The Outcome

The client hadn’t been fully aware that they had Qlaims insurance and was relieved to have a claims specialist working on the family’s behalf, who could liaise with various parties involved. The strip out and drying was actioned swifty to minimise secondary damage. To suit the client’s situation, rather than longer-term alternative accommodation, Qlaims was able to agree with insurers for temporary adjustments to be made to the property to ensure the family were able to stay in their home and continue providing care for their relative, as well as ensuring the dogs did not need to be placed in kennels. Whilst providing the client what they wanted, it also saved insurers thousand in terms of alternative accommodation costs.

Satisfied Client

“Thank you for your support and assistance without which we would not have known where to start. This insurance is so useful.”