Newsroom January 2020
February 18, 2020

Offer to all CILA member firms 

An alternative to on-site inspections
keeping customers and staff safe

Video technology can help the insurance industry to virtually survey property claims for customers who are self-isolating during the coronavirus pandemic.  

Qlaims Limited is offering its secure video-streaming platform free for thirty days to any CILA member firm which would benefit from visiting a customer remotely.  

Customers such as small business owners and householders can be sent a link on their smart phone which guides them to download an app which establishes a secure video and audio connection with a desk-based professional.  

Qlaims has three solutions that can help loss adjusters meet the need to assess claims whilst reducing the need for close human contact and travel by adjusters/claims handlers:   

  • Our direct video-streaming can be provided to the customer, via our app, enabling them to take footage which can be sent directly to a desk-based claims adjuster or handler.  
  • We also have a national network of locally based Qlaims Responders who can attend the loss address – in only a short journey – to take footage for relaying back to the desk-based claims adjuster.  
  • Where relevant we can also utilise our network of over 500 Drone Safe Register pilots to take footage to be streamed. 

The footage and any images captured are stored securely in the cloud on UK GDPR compliant servers and easily linked to an open claims file.   

 “Technology will help us all to deal with property claims whilst following government advice on maintaining social distancing. The coronavirus pandemic is going to fundamentally change the way we interact with customers for quite some time, but it won’t stop property claims from happening. We hope that this offer will assist the profession to maintain customer service during a very difficult period.”  

Malcolm Hyde 

Executive Director 

The Chartered Institute of Loss Adjusters 

For more information please contact Jon Mainwaring at Qlaims 

email or call  +44 (0)7388 345000 or +44(0) 203 927 7410 .