Video technology can help the insurance industry to virtually survey property claims for customers who are self-isolating during the coronavirus pandemic.
Qlaims Limited is offering its secure video-streaming platform free for thirty days to any CILA member firm which would benefit from visiting a customer remotely.
Customers such as small business owners and householders can be sent a link on their smart phone which guides them to download an app which establishes a secure video and audio connection with a desk-based professional.
Qlaims has three solutions that can help loss adjusters meet the need to assess claims whilst reducing the need for close human contact and travel by adjusters/claims handlers:
The footage and any images captured are stored securely in the cloud on UK GDPR compliant servers and easily linked to an open claims file.
“Technology will help us all to deal with property claims whilst following government advice on maintaining social distancing. The coronavirus pandemic is going to fundamentally change the way we interact with customers for quite some time, but it won’t stop property claims from happening. We hope that this offer will assist the profession to maintain customer service during a very difficult period.”
The Chartered Institute of Loss Adjusters
For more information please contact Jon Mainwaring at Qlaims
email email@example.com or call +44 (0)7388 345000 or +44(0) 203 927 7410 .