Redefining the Claims Environment

We have several projects on our drawing boards, but our first offering has been developed by the Drop-in Corporation, a Los Angeles based software house, which is a sensational live video streaming App which enables Insurers or their appointed Loss Adjusters to get in immediate contact with the claimant to offer triage and support on day one. This will radically speed up the claim process for the insurer whilst making the journey infinitely easier for the policyholder

Our team

Malcolm Harvey


+44 (0)203 753 4640

Malcolm was originally from a software background. He then moved to the insurance industry and for last thirty years was involved in corporate claims advocacy, determining claims all over the globe. He was founder and Chairman of Lorega Limited, a Lloyd's MGA and devised Loss Recovery Insurance which provides the customer with their Loss Adjuster to act as a customer claims advocate. When he stepped away from Lorega in 2016 he began looking at how the customer journey for the insurance claimant could be improved, not only via insurance mechanisms, but also with the new technologies now available. The result is Qlaims.

Mark Rhoder


+44 (0)203 753 4640

Began his career working in legal private practice before entering the Venture Capital sector with a broad portfolio. He has spent the last 25 years in business straddling the legal and insurance sectors, latterly with DAS UK Group, where he sat on the board of the operating company and subsidiaries and was responsible for several trading divisions.

Shelley Campbell

Operations Manager

+44 (0)203 753 4640

An experienced operations manager with a broad and varied background, driving growth and change in global organisations. Spent 10 years as the London Head of Corporate Management for Arcapita Limited, managing all operational aspects and the banks expansion into Europe and establishment of a permanent presence in London. More recently Shelley’s focus has been on start-up environments, making her a perfect fit for the dynamic environment of Qlaims.

Jon Mainwaring

Development Director

+44 (0)203 753 4640

Over 25 years experience in the insurance industry ranging from corporates, including AXA and Aviva, to niche brokers and claims assistance providers. He is passionate about using technology for innovation.