Qlaims Insurance policyholders receive the services of a dedicated, FCA-registered loss Adjuster who’ll help prepare, negotiate and settle their property and interruption claims, expertly and without fuss.
No ifs, no buts, if their claim is likely to exceed £5000, your customer is guaranteed to receive all of the benefits and support of Qlaims Insurance.
The Qlaims Adjuster will provide a full service at the site of the claim and, if needed, make a visual record via direct video-streaming.
All of the paperwork related to the claim will be handled by the Qlaims Adjuster. They will assemble all of the elements and prepare a formal statement for submission.
For commercial claims the Qlaims Adjuster will focus on getting the customer’s business up and running again without delay. In the case of severe structural damage, they’ll liaise with the landlord and local authority to halt rent and council tax charges, and organise temporary premises, facilities and equipment, along with any support needed from an architect, surveyor or contractor.
For household claims the Qlaims Adjuster will project manage your claim from start to finish, arranging suitable alternative accommodation if necessary. They will then aim to get you back in your home as soon as possible.
The Qlaims Adjuster will make sure the customer gets the best settlement possible within the terms of their underlying policy, attending all meetings and negotiating with the insurer and looking after correspondence and applications.
The customer is never in the dark: through our secure Qlaimstrak Portal, they’ll be able to get the latest on their claim’s progress any time they like.
If you’d like to know more about what Qlaims can do for your customer, get in touch. We’re on 0203 927 7410, or drop us a line info@qlaims.com
Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB
+44 (0) 203 927 7410
info@Qlaims.com
Qlaims Limited are registered in England and Wales, registered address is Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB. Company number is 10650346. Qlaims Limited is authorised and regulated by the Financial Conduct Authority (Firm reference: 775237). The financial services register can be accessed through www.fca.org.uk.
Sharon is a fellow of the Association of Certified Accountants (FCCA). She has spent 17 years working in the Insurance Industry for AXA Assistance Ltd as CFO and then Deputy CEO responsible for all aspects of finance as well as pricing and underwriting, plus managing the commercial team and operations. For the last year Sharon has been working as a Portfolio CFO and at Qlaims she works with the finance team overseeing financial reporting, planning and ensuring that operational systems and internal processes are streamlined and work efficiently. Outside of work Sharon enjoys practicing yoga and during the pandemic set up a platform for yoga students to practice yoga with world class teachers.
Liz joined the team in 2020 taking responsibility for business development. In the dot-com era, Liz ran her own commercial lines e-business start-up in and has since been approached to lead new product development and drive change in more mature / established organisations. Before joining Qlaims Liz was Commercial Director for Saga Services and was responsible for the relationships with all insurance suppliers. This included claims customer experience where Liz gained first-hand experience of the challenges that customers face at claim time. Liz has also held director level positions at insurance technology companies Sapiens, CGI and SSP. Outside of work Liz enjoys walking, running, and a glass or two of good wine, and on occasions combining the activities.
Our Qlaims office dog, tells us she never intended to go into insurance or even Insurtech. Upon leaving boarding kennels with a relatively good Kennel Club Certificate her first thoughts turned to farming, possibly some sheep work or even security. Like everyone else in the City, she kind of fell into insurance. She believes in the next few years you will see more and more insurance office dogs, there are no glass ceilings standing in their way. Dogs at Board level, CEO’s and even entering Lloyds’, who knows.
Ildiko joined the team in 2020 as our Support Manager. She is responsible for the day-to-day delivery of Qlaims business operations, including accounts and management of claims processes. Ildiko has extensive experience in customer facing roles. She started her career as a receptionist in an insurance brokerage, then stepped up to the office manager. During her time at the brokerage, Ildiko expanded her knowledge and experience of the insurance sector, becoming an account handler before she joined Qlaims. Her work included underwriting to claims and all aspects.
Scott joined the team in 2020 as Business Development Manager. Scott has 12 years insurance experience and has worked across the whole spectre of insurance. Scott started his career as an insurance broker dealing with front facing clients, then moved across into the traditional business development manager role with a national claims accident management provider before settling into his role with Qlaims in late 2020. Scott is passionate about clients receiving first class customer service when they need their insurance policy most and building long lasting relationships with his panel of insurance brokers.
Outside of work Scott is an avid fan of Liverpool FC and has lost many Sunday afternoons watching Formula 1 races.
Simon joined in May 2020, excited by the opportunity to be part of a business with a clear vision to use digital technologies to deliver the best possible claims experience for policy holders. He has had a 30-year career in insurance, most recently as an Executive Director and Board Member at Covéa Insurance. he led the Commercial Lines & HNW business to more than treble in size in six years.
Simon loves the great outdoors, whether hiking in the Alps or walking the dog in the Shropshire Hills. As a big music fan, he also looks forward to the days when festivals return, the perfect way to spend a summer weekend!
Malcolm had a background in financial accounting software before becoming an insurance corporate claims advocate working for multinational Clients around the Globe. He created the original Loss Recovery Insurance product which provides policyholders with the services of their own Loss Adjuster which is still being sold in the UK today. Passionate about improving the Customer claims Journey, in 2016 he started to develop the concept of a twenty-first century upgrade of Loss Recovery Insurance, fusing conventional insurance, claims handling with the latest mobile and cloud based Insurtech software technology. The result of which is Qlaims Insurance.
Outside of Qlaims, he divides his time between London and Derbyshire and looking after “Tuppy”, our Qlaims office dog.
